SWISS CUSTOMER SERVICE - FREE SHIPPING & DUTY FREE

Payments, returns and refunds

Standard return conditions

When returning a product that you have purchased online at ZuZu.ch, there are a few important things to keep in mind:

If you want to return a product, you can contact us.

1. return period

Our return deadlines apply from the date of dispatch or collection. The date of the postmark or the date of the personal return of the product is valid.

1.1. 30 days return policy for all products purchased from ZuZu.

Subject to the limitations listed below, all products purchased from our store may be returned within 30 calendar days.

2. No right of return

Unfortunately, we cannot accept the following returns:

Damaged products (with the exception of transport damage).
Products that are not in their original packaging and/or products that have been used.
Products that do not include all accessories
Electronic Software Licenses (ESD)
Food
When buying or renting cars, electric cars, hybrid cars.
Unsealed products from the following product groups:
Consumables (toner, filters, ink cartridges, etc.)
Health and hygiene products (headphones, razors, toothbrushes, etc.)
Car seats for children
Software with broken seal
Books, DVDs
Products used for food preparation or storage (blenders, pans, Tupperware, etc.)

3rd return value

If a product can be returned, the following refund conditions apply (exceptions: see 2.):

Refund at purchase price - less 20% restocking fee.

The product is in its sealed, undamaged original packaging and has not been used.
Clothing and shoes: The purchase price will be refunded if the following conditions are met: No signs of use, the original labels have not been removed and the original packaging is present.

4. return costs

The postage costs for the return of products are always at the expense of the sender.

How to return an item

Send your item back to ZuZu.ch

To return an item to ZuZu.ch, log in to your account page with your username and password. If you do not remember your login details, you can request them on the same page.

After you have logged in, you will see the items from your recent orders. Select an item to go to the order details page. There, use the Start Refund/Return link next to your purchased product. Fill in the requested details and submit your request. Our team will then review your request and get back to you with further instructions.

Refunds (if applicable)

We review all returns before a refund or exchange is issued.

ZuZu.ch will refund you the full purchase price within 30 days of purchase if it is proven to be a manufacturing defect.

Once we receive and review your return, we will send you an email to let you know that we have received your returned item. We will also let you know if we approve or deny your refund.

If approved, your refund will be processed and automatically credited back to your credit card or original payment method within 30 (thirty) days.

Late or missing reimbursements (if applicable)

If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, it may take some time for your refund to be officially posted.

If you have done all this and still have not received your refund, please contact us at here.

Sales item (if applicable)

Only regular priced items can be refunded, unfortunately clearance items cannot be refunded.

Exchange (if applicable)

We will only replace items if they are defective or damaged. If you need to exchange it for the same item, please request it through your account page.

Shipping

You are responsible for paying your own shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, it may take different amounts of time for your exchanged product to arrive.

If you are shipping an item for more than 25 CHF, you should use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.