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When returning a product that you have purchased online at ZuZu.ch, there are a few important things to keep in mind:
If you want to return a product, you can contact us.
1. return period
Our return deadlines apply from the date of dispatch or collection. The date of the postmark or the date of the personal return of the product is valid.
1.1. 30 days return policy for all products purchased from ZuZu.
Subject to the limitations listed below, all products purchased from our store may be returned within 30 calendar days.
2. no right of return
Unfortunately, we cannot accept the following returns:
- Damaged products (with the exception of transport damage).
- Sunglasses
- Products that are not in their original packaging, and/or
- Products that have been used.
- Products that do not include all accessories
- Electronic Software Licenses (ESD)
- Food
- When buying or renting cars, electric cars, hybrid cars.
- Unsealed products from the following product groups:
- Consumables (toner, filters, ink cartridges, etc.)
- Gesundheits- und Hygieneartikel (Kopfhörer, Rasierapparate, Zahnbürsten usw. sowie Tierkleidung und Tierzubehör).
- Car seats for children
- Software with broken seal
- Books, DVDs
- Products used for food preparation or storage (blenders, pans, Tupperware, etc.)
3. return value
If a product can be returned, the following refund policies apply:
A full refund:
- The item is in its original unopened, undamaged packaging.
- Clothes and shoes: refund of the purchase price provided that the following conditions are met: no signs of use, labels on the garment and original packaging present.
Deduction depending on the condition of the product (refund at purchase price - less 20% restocking fee).
- The product has been opened or used (exceptions: see 2.)
Individual testing
- Products with damaged packaging
4. return shipping costs
The postage costs for the return of products are always at the expense of the sender.
