Payments, returns and refunds

When returning a product that you have purchased online at ZuZu.ch, there are a few important things to keep in mind:

If you want to return a product, you can contact us.

1. return period

Our return deadlines apply from the date of dispatch or collection. The date of the postmark or the date of the personal return of the product is valid.

1.1. 30 days return policy for all products purchased from ZuZu.

Subject to the limitations listed below, all products purchased from our store may be returned within 30 calendar days.

2. No right of return

Unfortunately, we cannot accept the following returns:

Damaged products (with the exception of transport damage).
Products that are not in their original packaging and/or products that have been used.
Products that do not include all accessories
Electronic Software Licenses (ESD)
Food
When buying or renting cars, electric cars, hybrid cars.
Unsealed products from the following product groups:
Consumables (toner, filters, ink cartridges, etc.)
Health and hygiene products (headphones, razors, toothbrushes, etc.)
Car seats for children
Software with broken seal
Books, DVDs
Products used for food preparation or storage (blenders, pans, Tupperware, etc.)

3rd return value

If a product can be returned, the following refund conditions apply (exceptions: see 2.):

Refund at purchase price - less 20% restocking fee.

The product is in its sealed, undamaged original packaging and has not been used.
Clothing and shoes: The purchase price will be refunded if the following conditions are met: No signs of use, the original labels have not been removed and the original packaging is present.

4. return costs

The postage costs for the return of products are always at the expense of the sender.